Support

Contact Technical Support

1. Where can I download your products?

You can download latest versions of our products at the following addresses:

• You can download Handy Backup here.
• You can download Novosoft Office Backup here.
• You can download Handy Password here.
• You can download RTF-to-XML here.
• You can download Testing Master here.

2. I have lost my serial number, what can I do?

If you have lost your serial number, please go to the "Support / Lost Registration number" section and fill in the form.

3. I can not backup to CDs and I have installed the Adaptec ASPI driver. What can I do?

You need to install another ASPI driver by Ahead software. For Windows 95/98/ME download: ftp://ftp6.nero.com/NeroASPIen.exe and read the readme.txt file. and read the readme.txt file.

For Windows NT4/2000/XP please download:
ftp://ftp6.nero.com/wnaspi32.dll

Please copy wnaspi32.dll to the \System32 folder or to your application directory (no need for reboot).

For Windows 95/98/ME download:
ftp://ftp6.nero.com/NeroASPIen.exe and read the readme.txt file.

Other questions?

If you have other technical questions, you can either contact our Support Team on the following addresses:

• Regarding Handy Backup: support@handybackup.net
• Regarding Novosoft Office Backup: support@office-backup.com
• Regarding other products: support@novosoft.net

OR fill in the following form:

Fill this form:
Name:
Email: *
Product:	Handy Backup Handy Backup Novosoft Office Backup Handy Password RTF to XML Testing Master
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